Refund policy

Atmosophy Return Policy: 30-Day Peace of Mind

We want every Atmosophy purchase to feel intentional and uplifting. If it doesn’t meet your expectations, we offer a straightforward return process to make things right.


📦 Return Eligibility & Guidelines

  • Return Period: You may return items within 30 days of receiving your order.

  • Item Condition: Products must be unused, in original condition, and include all packaging, tags, and accessories.

  • Simple Process: Our support team is here to guide you through every step—no stress, no guesswork.


💸 Shipping & Return Costs

  • Our Responsibility: If your item arrives damaged, defective, or incorrect, Atmosophy will cover the return shipping.

  • Customer-Initiated Returns: For returns based on personal preference or ordering errors, shipping costs are the customer’s responsibility.


🔁 How to Start a Return

  1. Reach Out: Email info@atmosophy.com with your order number and a brief explanation of the return request.

  2. Prepare Your Package: Securely repack the item in its original packaging, including all inserts, documentation, and accessories.

  3. Ship It Back: Use the instructions provided in your return authorization email to drop off the package at your nearest carrier location.


💳 Refund Timeline

  • Quality Check: Once your return is received, our team will inspect it to ensure it meets our return standards.

  • Processing: Approved refunds are issued within 7 business days and credited to your original payment method.


🔄 Exchanges

Need a different size, color, or product? We’re happy to help—just contact our team to arrange an exchange.


🚫 Items Not Eligible for Return

For safety and hygiene reasons, certain products may be marked as final sale or non-returnable. These will be clearly noted on the product page.


📞 Questions or Support?

Visit our FAQs or contact us directly:

Atmosophy: 777 N Jefferson St, Suite 408 PMB 1172 Milwaukee, WI 53202 United States

Email: info@atmosophy.com

Phone: +1 (414) 293-2246

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Response Time: We aim to reply to all inquiries within 1–2 business days